Privacy policy

1. What this covers

This policy explains what personal information OHITECHBD ("we", "us") collects when you browse this website or place an order, how we use it, and the choices you have. It applies to everyone who visits our website or creates an account with us.

2. Information we collect

We collect information you give us directly, such as:

• Account details — name, email address, phone number, and password (stored encrypted, never in plain text).
• Order and delivery details — shipping address, division/district/area, and phone number used for delivery.
• Payment information — for Cash on Delivery orders we only record that COD was chosen; for bKash orders, payment is completed on bKash's own site and we receive only a transaction/payment reference back, never your bKash PIN or account credentials.
• Communications — messages you send us for support or order questions.

We also automatically collect limited technical information (such as IP address and general device/browser type) for security purposes like fraud prevention and rate-limiting abusive traffic.

3. How we use your information

• To process, pack, and deliver your orders, and to communicate with you about them.
• To create and manage your account, including order history.
• To respond to support requests, questions, and complaints.
• To protect the site and our customers from fraud, abuse, and unauthorized access.
• To meet legal, tax, and accounting obligations under the laws of Bangladesh.

We do not sell your personal information to third parties, and we do not use your data for third-party advertising.

4. Who we share information with

We share only what's necessary to fulfil your order, with:

• Courier partners, to deliver your order to the address you provide.
• bKash, when you choose to pay via bKash, solely to process that payment.
• Service providers who help us run the site (such as hosting and database infrastructure), who are only permitted to use your information to provide that service to us.
• Law enforcement or regulators, where required by law.

5. Data retention

We keep account and order information for as long as your account is active and for a reasonable period afterward to meet accounting, tax, warranty, and dispute-resolution obligations. You can ask us to delete your account at any time (see section 7); order records tied to completed transactions may be retained longer where required by law.

6. Security

Passwords are stored using industry-standard hashing, not in readable form. Connections to this site are encrypted (HTTPS). We apply access controls, rate-limiting, and monitoring to help protect your data, but no online service can guarantee absolute security.

7. Your choices

• You can review and update your account details at any time from your account page.
• You can ask us to close your account and delete your personal data, subject to legal retention requirements.
• You can contact us with any privacy question or request using the details below.

8. Cookies

We use only the cookies necessary for the site to function — keeping you signed in and remembering the contents of your cart. We do not use third-party advertising or tracking cookies.

9. Changes to this policy

We may update this policy from time to time as the site or the law changes. The "Last updated" date above will always reflect the latest version.

10. Contact us

For any question about this policy or your data, use the details on our contact page.