1. Inspect on delivery
Please inspect your order at the time of delivery wherever possible. If a package is visibly damaged, or the wrong item was delivered, let the delivery agent know and contact us straight away — this is the fastest way to resolve it.
2. Return window
You may request a return within 7 days of delivery if the product is:
- Damaged or defective on arrival,
- Materially different from what you ordered (wrong item, wrong variant, missing accessories), or
- Not as described on the product page in a way that affects its use.
To be eligible, the item should be unused, in its original packaging, with all accessories, manuals, and free gifts included.
3. What isn't covered
- Change of mind after the product has been used or the packaging has been opened and the seal broken, where applicable.
- Damage caused by misuse, accident, or unauthorized repair after delivery.
- Products marked as final sale at the time of purchase, if any.
4. Manufacturer warranty
Many of our products carry a manufacturer or brand warranty in addition to this policy. Warranty length and terms vary by product and brand and are noted on the product page where applicable — warranty claims after the return window are handled directly per that manufacturer's process, and we're happy to help you get in touch with them.
5. How to request a return
- Contact us through our contact page with your order number, the item, and the reason for the return, along with photos if the item is damaged or incorrect.
- We'll confirm whether the item is eligible and arrange pickup or return delivery.
- Once we receive and inspect the item, we'll process your refund or replacement.
6. Refunds
- Cash on Delivery orders: refunded via bank transfer or mobile financial service (such as bKash) to details you provide, since no online payment was taken.
- bKash orders: refunded to the same bKash account used for payment.
- Refunds are processed within a reasonable time after we receive and inspect the returned item — typically within 7–10 business days.
- Original delivery fees are refunded only where the return is due to our error (damaged, wrong, or defective item).
7. Cancellations
Orders can be cancelled free of charge any time before they've been packed for delivery. Once an order is out for delivery, cancellation may not be possible — you can instead decline the delivery or use the return process above.
8. Contact us
For any return, refund, or warranty question, visit our contact page.